ADA ticket fraud includes, but is not limited to, the misrepresentation of a disability, or fraudulently obtaining ADA and companion seats. Management reserves the right to take appropriate action regarding misrepresentation, which may result in relocation, revocation of tickets or ejection from the event.
Sensory Bag
NRG Park has partnered with Kulture City to ensure the stadium and events we host are sensory inclusive. Sensory bags are equipped with noise canceling headphones, fidget tools, verbal cue cards and are now available to all guests who may feel overwhelmed by the environment. Sensory bags can be checked out with a valid ID and are located at Guest Service booths in NRG Stadium at sections 113, 133, 319, 346, 517 & 543.
Sensory Room
The NRG Stadium Sensory Room is located near the elevators at section 133 across from the Guest Services booth. You may use the Sensory Room for 15 minutes and can request to stay in the room longer if needed.
For information and social stories to help prepare for your visit to NRG Stadium go to Kulture City at KultureCity - Venue or download the app KultureCity on the AppStore (apple.com) or KultureCity - Apps on Google Play
Service animals or those in training for guests with disabilities are permitted at NRG Park facilities. Please see a Staff member if any accommodation is required. Due to tight seating arrangements and means of egress issues for large numbers of guests at stadium events, we reserve the right to relocate patrons with service animals to the closest accessible seating area. Emotional support animals are not permitted.
If specific accommodation is needed for a service animal, please contact Guest Services prior to your visit at ADAAccommodations@nrgpark.com or 832-667-1810.
Accessible Seating, designated for guests with disabilities who use wheelchairs, other mobility devices, or otherwise require the use of the features of accessible seating (e.g., a guest with a service animal that requires the additional space offered by accessible seating), is available on all levels for all events held atNRG Stadium and NRG Arena. ADA seating tickets are first come, first served and up to (1) companion ticket for every (1) accessible ticket. Seat relocations may also be available on event day. If a guest needs assistance with ADA relocation, please visit the Guest Services booth on the level that your tickets are on and tickets will be swapped out for ADA seating on a first come, first served basis: up to (1) companion ticket for every (1) accessible ticket based on availability.
Floor seating will be available, if comparableseating is available to the general public. Accessible seating will be available until such seats are sold out. Limitedadditional companion seating will be held until the day of the event or until seating is soldout, whichever is sooner.
Deaf/Hard of Hearing or Blind/Low Vision Seating
Most stadium and arena events will have an option to purchase Deaf/Hard of Hearing/Blind/Low Vision seating. These seats can be found by adding the accessible ticket filter and checking the Deaf/Hard of Hearing/Blind/Low Vision box. If you need additional assistance, please email ADAAccommodations@nrgpark.com.
Accessible parking spaces are available and located throughout NRG Park on a first-come, first-served basis. Accessible parking spaces are intended for vehicles with proper state issued placard or license plate in addition to the NRG Park paid parking pass. Ask parking staff to assist in directing you to the designated ADA section at the front of the lot. If you encounter any issues with parking or your event experience, contact guest services at 832-667-1400.
Standard ADA parking is as follows (see map). More information on specific events parking can be found via theevent pageon our web Calendar, or by emailing ADAAccommodations@nrgpark.com.
- Orange Lot: 6, 8, 10, 13
- Maroon Lot: 14, 15
- Red Lot: 3, 4
- Blue Lot: 19
Priority use of passenger elevators is given to individuals with disabilities. Passenger elevators are located throughout NRG Park.
NRG Stadium
Elevator lobbies are located at the main entrances on the NE, SE, SW and NW corners of NRG Stadium. Each lobby is equipped with two accessible passenger elevators, plus an additional high-capacity passenger elevator in the SE lobby, providing service to all levels of NRG Stadium. Elevator lobbies are also located at the VIP entrances on the east and west sides of NRG Stadium and are equipped with four passenger elevators that service the Suites, Club and Press Box.
NRG Center
There are eight (8) elevators located throughout NRG Center that provide service to the Mezzanine Level.
NRG Arena
There are two platform lifts located at Sections 102 and 104 that are staffed during events to provide service to the accessible seating areas in the Arena. Elevators provide access to the 2nd Floor meeting rooms.
Guide Animals
Service/guide animals are welcomed at all NRG Park facilities. If specific accommodation is needed for service animals, please contact guest services prior to your visit at 832-667-1810, or ADAAccommodations@nrgpark.com.
Aira
NRG Park is equipped with Aira, a live human-to-human professional assistance service for visual interpreting. To access Aira guests must have access to the Aira app.
Blind or Low Vision Seating
Most stadium and arena events will have an option to purchase Deaf/Hard of Hearing/Blind/Low Vision seating. These seats can be found by adding the accessible ticket filter and checking the Deaf/Hard of Hearing/Blind/Low Vision box. If you need additional assistance, please email ADAAccommodations@nrgpark.com.
Mobility Assistance
NRG Park has a limited number of wheelchairs available to assist guests. Mobility assistance is provided to transport guests from ticket gates to their seats. Additionally, mobility assistance is available after the event to assist guests back out to the gates. Wheelchair assistance is not available in the parking lots. To request Mobility Assistance on-site, please ask any staff member, or guest services, or text 832-241-0202.
Guests can check their personal wheelchair or other mobility devices during the event at any Guest Experience booth (recommended).
Mobility Devices
Manual and motorized wheelchairs, four-wheeled mobility scooters and other mobility aides that are used as mobility devices for a person with a disability are permitted in NRG Park. Some other power-driven mobility devices (OPDMDs) may be permitted, when used as a mobility device.
Other power-driven mobility devices are considered on a case-by-case basis (depending on safety concerns). If a OPDMD is not allowed for an event someone from the mobility assistance team will assist the guest to/from their seat. Please contact Guest Experience at 832-667-1810 or email ADAAccommodations@nrgpark.com with event questions regarding mobility devices prior to your visit.
When allowed, OPDMDs used by Individuals with Disabilities inside NRG Park must follow park rules:
- Speed not to exceed pedestrian walking speed.
- Stay to the right at all times – no passing or weaving in and out of pedestrian traffic.
- Device May not be used on escalators or stadium ramps.
- Individuals are required to dismount from devices before entering an elevator, when feasible. (Note: Wheelchairs, walkers, etc. are exempt from this requirement.
Authorized personnel, including security, law enforcement, and qualified designated NRG Park staff, may request individuals using a mobility device to provide credible assurance that the device is necessary due to a disability.
Please note that Combustion engine devices and large electric devices like golf carts are not permitted at NRG Park.
Emergency Evacuation Procedures
NRG Park ensures that all staff are properly trained in emergency preparedness procedures. Designated team members have the primary duty ofassisting and directing guests to specific evacuation locations. If you have questions regarding information about emergency evacuation procedures and OPDMDs.please contact ADAAccommodations@nrgpark.com or visit a Guest Experience Booth.
Please see the Texans accessibility guide or more information regarding the use of OPDMDs, during Texans events.
Please see the Houston Livestock Show and Rodeo accessibility guide for use of OPDMDs during HLSR events.
Assisted Listening Devices
Complimentary assisted listening devices (ALDs) are available at all Guest Services booths at NRG Stadium and NRG Center/Arena with a minimum one-week notice. A government issued ID is required to check out a device and will be returned to you when the device is returned. Some events are not compatible with assisted listening devices.
ASL Sign Language Interpreters
NRG Park will make every effort to provide ASL sign language interpreters for guests who are deaf or hard of hearing. We request 14-day notice to provide this service to our guests. Please email ADAAccommodations@nrgpark.com with any requests or questions.
Deaf or Hard of Hearing Seating
Most stadium and arena events will have an option to purchase Deaf/Hard of Hearing/Blind/Low Vision seating. These seats can be found by adding the accessible ticket filter and checking the Deaf/Hard of Hearing/Blind/Low Vision box. If you need additional assistance, please email ADAAccommodations@nrgpark.com.
Concessions and Retail Merchandising Areas
Retail areas, bars and restaurants equippedwith 34-inch counters are located at every stand and bar in NRG Park.
Emergency Evacuation Procedures
NRG Park ensures that all staff is properly trained in allemergency preparedness procedures. Designated team members have the primary duty ofassisting and directing ADA guests to specific evacuation locations.
Smoking
All NRG Park facilities are smoke-free environments. Designated smoking areasare located outside of each NRG Park facility.
